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Different people within your organization need to have different rights to ContactWorldin the NewVoiceMedia platform. For example, you may not want your agents to change the main configuration of the system, but you might want senior managers, department heads or directors to make changes. 

Use the User Access module to manage user passwords and access permissions—read, modify or no access—that a user has to the various modules in ContactWorldthe NewVoiceMedia platform.

To modify user access, perform the following tasks:

1. From the ContactWorld the NewVoiceMedia homepage, move your mouse pointer over the menu icons on the left of the page.

   Section
   Column width 60% In the menu that appears, click User Access. User Access appears. Column width 40%

   
   

2. In the top section, you can change your own password. Type your old password, and type your new password twice. Make sure that you click Save if you make any changes.

3. In the main section, you can see the users that you manage.
   In this section you can perform the following tasks:

   • edit Edit a user. For information on managing your users, see Creating a new user.

   • delete Delete a user. To delete a user, click delete alongside the user's name.

   • reset Reset a user's log in attempts. For information on resetting a user's log in attempts, see Unlocking a locked user account.

4. At the bottom of the page, you can create a new user. To create a new user, click create a user. For information on creating a managee, see Creating a new user.

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