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To use Supervisor Monitoring, the supervisor must have permission to listen to calls. In the User Access area of ContactWorldthe NewVoiceMedia platform, edit the linked account permissions for the appropriate user and account. In the Supervisor Monitoring list, click yes. For information on editing linked account permissions, see Editing linked account permissions.
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Supervisors must provide a phone number on which they will listen to calls. For information on setting a supervisor phone number, see Setting your number for supervising calls.Insert excerpt
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