Page Comparison

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Agent PINs20Winter ‘21 1stWinter '21 '21 '21 '21

Feature	Intent to deprecate	Deprecated	End of life
Real Time Admin Functions		Spring '21	Summer '	Cloud-based URLs	Summer '20	21 (projected)
Insights Stats API - Version 2		Winter ‘21	Second half of 2021
Skill Management		Summer '20	Spring Summer '21 (projected)
Download call recordings (SFTP)	Summer '20	Spring '21 (projected)Pending	First half of 2022
Call Recordings (search page)		Summer '20	Spring Summer ‘21 (projected)
Statistics API (V0)		Spring '20	Pending
Microsoft Internet Explorer 11	Summer '20	January	1, 2021	N/A	Statistics API (V0)	Spring '20	Pending	Insights Stats API - Version 2	Second half of 2021
CRM Call Connect Router applet			Winter	‘21
CRM Take Message applet			Winter	‘21
Agent PINs			Summer '20
Cloud-based URLs		Summer '20	Winter ‘21
CRM Send SMS applet			Winter	‘21

Salesforce Packages

Package	Supported	Deprecated	End of Life
Vonage Contact Centre Center in Salesforce	18.232 251 or higher	18.250 or lower *	18.231 or lower (will end of life Spring '21)	Pending
Vonage Contact Centre Center Connect	16.118.1 or higher19.100 or higher	18.259 or lower *	16.118 or lower (will end of life Spring '21)	Pending
Vonage Contact Centre Center Advanced Reporting	2.45 57 or higher	2.56 or lower *	2.44 or lower(will

* These packages will be in end of life

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stage from Summer '21

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