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- Check the prerequisites for installing ContactWorld. For a list of prerequisites, see Prerequisites for installing ContactWorld NewVoiceMedia into Salesforce.
- Install the latest version of ContactWorld into Salesforce. For information about installing the latest version of ContactWorld into Salesforce, see Installing the latest version of ContactWorld NewVoiceMedia into Salesforce.
- Configure basic ContactWorld settings in Salesforce. Follow the steps described in Configuring ContactWorld NewVoiceMedia in Salesforce.
- Configure advanced features as required. For information about configuring advanced features, see Configuring ContactWorld NewVoiceMedia in Salesforce (optional tasks).
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- Upgrade the existing installation of ContactWorld in Salesforce. For information about upgrading ContactWorld in Salesforce, see Upgrading to the latest version of ContactWorld NewVoiceMedia in Salesforce.
- Check your basic ContactWorld settings in Salesforce. Follow the steps described in Configuring ContactWorld NewVoiceMedia in Salesforce.
- Configure advanced features as required. For information about configuring advanced features, see Configuring ContactWorld NewVoiceMedia in Salesforce (optional tasks).
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