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If the enforced disposition codes feature is enabled for your account, you can ensure that agents always provide a disposition code at the end of an interaction. To configure enforced disposition codes, add a new custom state. The new custom state must have the following settings:
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- Using ContactPad. If enabled for your account, agents can add a disposition code using ContactPad. For information, see Logging an interaction in ContactPad.
- Using the Web API. For information about using the Web API to set disposition codes, see Setting disposition code for the call.
- Using the Log a Call area in Salesforce. If you are using Vonage Contact Center in Salesforce, you can configure your integration to enable agents to set a disposition code during or after a callvoice interaction. For information, see Configuring disposition codes for Vonage Contact Center in Salesforce.