For each type of interaction Vonage Contact Center (VCC) stores different content; this content is interaction content. For example, VCC will store a call recording for a recorded phone call. If Conversation Analyzer is enabled for the account that owns the call, VCC will also store a transcript of the recording and its categorization results. Generally, interaction content can be:
- a call recording (audio or video)
- a transcript
- a categorization result
The Interaction Content resource can represent a binary file, such as WAV file, a JSON file or a video file. Using the Interaction Content resource you can get a single interaction content file by specifying the interaction and the key of the content you wish to retrieve.
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #ffa78c |
|---|
| borderStyle | solid |
|---|
| title | In this section |
|---|
|
| Child pages (Children Display) |
|---|
|