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To modify user access, perform the following tasks:

1. From the Vonage Contact Center homepage, move your mouse pointer over the menu icons on the left of the page.
   In the menu that appears, click User AccessLog in to the VCC Admin Portal and go to User Access (within Administration). User Access appears.

2. In the top section, you can change your own password. Type your old password, and type your new password twice. Make sure that you click Save if you make any changes.

3. In the main section, you can see the users that you manage.
   In this section you can perform the following tasks:

   • Edit a user. For information on managing your users, see Creating a new user.Delete a user. To delete a user, click delete alongside the user's name.

   • Reset a user's log in attempts. For information on resetting a user's log in attempts, see Unlocking a locked user account.

4. At the bottom of the page, you can create a new user. To create a new user, click create a user. For information on creating a managee, see Creating a new user.

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