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Agents API is available only for early access. If you are interested in joining the Beta/Early Access Program, contact your Customer Success Manager or your Account Manager. |
What is the Agents API?
Vonage Contact Center's Agents API enables you to manage agents’ presences. Depending on your role in VCC, you can perform different tasks:
- Agents can get and set their own presences
- Supervisor users can get and set the presences of agents who belong to groups that they have access to
- Admin users can get and set all agents’ presences
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Who is the Agents API for?
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