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What is the Agents API?

Vonage Contact Center's Agents API enables you to manage agents’ presences. Depending on your role in VCC, you can perform different tasks:

  • Agents can get and set their own presences
  • Supervisor users can get and set the presences of agents who belong to groups that they have access to
  • Admin users can get and set all agents’ presences

Who is the Agents API for?

The Agents API is for:

  • Individual agents. Agents can view and edit their own presence
  • Supervisors. Supervisors can view and edit presences of agents who: 
    • Are their children
    • Belong to groups that the supervisor has access to


User-level API

User-level API credentials are required to use this API. User-level credentials are linked to an active user and enforce their permissions while using the available endpoints.

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