| Type | Group | Name | Description |
|---|---|---|---|
| Dimensions | |||
| - | |||
| Active | A boolean value that indicates whether the user is active. If true, user is active; if false, user is archived. | ||
| Agent configuration | |||
| Agent ID | The unique identifier for an agent as defined in the Vonage Contact Center (VCC) Admin Portal during agent creation. | ||
| Phone number | The agent's phone number as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
| Physical location | The agent's physical location as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
| WebRTC | A boolean value that indicates whether WebRTC is enabled for the user. If true, WebRTC is enabled. | ||
| - | |||
| Days since last login | The number of days since the user most recently logged in to the VCC platform. | ||
| The agent's email address as defined in the Vonage Contact Center (VCC) Admin Portal. | |||
| Last login date | |||
| Date | The date when the user most recently logged in to the VCC platform. | ||
| Month | The month when the user most recently logged in to the VCC platform. | ||
| Quarter | The quarter when the user most recently logged in to the VCC platform. | ||
| Time | The time when the user most recently logged in to the VCC platform. Presented in date time format. | ||
| Week | The week when the user most recently logged in to the VCC platform. | ||
| - | |||
| License | The license assigned to the user in User Admin—one of Admin, Supervisor, Wallboard, or Agent. | ||
| Locked | A boolean value that indicates whether the user's account is locked. If true, user's account is locked due to too many incorrect login attempts. | ||
| Name | The agent's name as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
| User Id | The unique identifier for a user. | ||
| Username | The user's username as defined in the Vonage Contact Center (VCC) Admin Portal. | ||
| Measures | |||
| Count | The number of events shown by the selected dimensions. | ||
| Days since last login | |||
| Average | The average duration of days since last logins. By default, the average duration is expressed in milliseconds. | ||
| Maximum | The maximum duration of days since last logins. By default, the max duration is expressed in milliseconds. | ||
| Minimum | The minimum duration of days since last logins. By default, the minimum duration is expressed in milliseconds. | ||
| Total | The total duration of days since last logins. By default, the total duration is expressed in milliseconds. | ||
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