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when platform platform. Presented in date time format when platformA boolean value that indicates whether the user's account is locked. If true, user attempts agent's Vonage Contact Center (VCC) Admin Portal Id a Vonage Contact Center (VCC) Admin Portal events shown by the duration last logins. By default, the average duration is expressed in milliseconds maximum duration last logins. By default, the max duration is expressed in milliseconds minimum duration last logins. By default, the minimum duration is expressed in milliseconds duration last logins. By default, the total duration is expressed in milliseconds
TypeGroupNameDescription
Dimensions

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Active

A boolean value that indicates Indicates whether the user is active. If true, user is active; if false, user is archivedactive—either 'Yes' or 'No'.


Agent configuration


Agent IDThe unique identifier for an the agent. This is the ID of the agent as defined in User Admin in the Vonage Contact Center (VCC) Admin Portal VCC admin portal during agent creation.


Phone numberThe agent's phone number as defined in the Vonage Contact Center (VCC) Admin PortalUser Admin in the VCC admin portal during user creation.


Physical locationThe agent's physical location as defined in the Vonage Contact Center (VCC) Admin PortalUser Admin in the VCC admin portal during user creation.


WebRTCA boolean value that indicates Indicates whether WebRTC is enabled for the user. If true, WebRTC is enabled.agent—either 'Yes' or 'No'.

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Days since last login

The number of days since the user most recently logged in to the VCC platform.



EmailThe agentuser's email address as defined in the Vonage Contact Center (VCC) Admin PortalUser Admin in User Admin in the VCC admin portal.

Last login date


Date

The date

on which the user most recently logged in to the VCC

admin portal or ContactPad. In YYYY-MM-DD format.

For example, 2021-07-31.



Month

The month

when

in which the user most recently logged in to the VCC

platform

admin portal or ContactPad. In YYYY-MM format.

For example, 2021-07.



Quarter

The quarter when the user most recently logged in to the VCC

platform

admin portal or ContactPad. In YYYY-Qx format.

For example, 2021-Q2.



Time

The time when the user most recently logged in to the VCC

admin portal or ContactPad. In YYYY-MM-DD hh:mm:ss format.

For example, 2021-07-31 19:36:45.



Week

The Monday of the week

in which the user most recently logged in to the VCC

admin portal or ContactPad. In YYYY-MM-DD format.

For example, 2021-07-26.


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LicenseThe license assigned to the user in User Admin—one Admin in the VCC admin portal—one of Admin, Supervisor, Wallboard, or Agent.


LockedIndicates whether the agent's account is locked due to too many incorrect login attempts—either 'Yes' or 'No'.


NameThe name of the user as defined in User Admin in the VCC admin portal during user creation.


User IDThe unique identifier for the user.


UsernameThe user's username as defined in User Admin in the VCC admin portal during user creation.
Measures


CountThe number of items included in selected dimensions.

Days since last login


AverageThe average number of days since selected users most recently logged in to the VCC admin portal or ContactPad.


MaximumThe greatest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad.


MinimumThe lowest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad.


TotalThe total number of days since selected users most recently logged in to the VCC admin portal or ContactPad.