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If your account is enabled to do so, you can add new minor agent states, and edit new and existing minor states. You can also set the initial agent login state.
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| You can add a maximum of 200 minor states to each major state. |
To add a new minor agent state, perform the following steps:
- Log in to the VCC Admin Portal and go to Configuration (within Account Settings). Configuration appears. For information on accessing Configuration, see Editing Configuration (Account Settings).
- Click the Agent States tab. The Agent States area appears.
In the Select the Major state to set up list, click the major state that you are creating a new minor state for. The list of existing minor states appears.
Note title Restrictions You cannot add new minor states to the Ready state.You can add a maximum of 16 minor states to a major state.
Click Add. A new minor state appears at the bottom of the list of minor states.
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