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What are data sources?

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_ExcerptDataSources
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 If the Data Source Mappings feature is available for your account, you can also view values in data sources while the interaction is in progress and when the interaction has ended.

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Dashboards uses the Insights Stats API to retrieve mapped data source data. The data is then available as a custom metric in interaction details. For information about Dashboards, see DashboardsReal-time Analytics.

How do Data Source Mappings work?

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  • Insights Stats API
    The data appears as a property of a DataSourceValueAcquired event with an offset which is the time at which the data source value was acquired. For more information about mapped data sources in the Insights Stats API, see the Insights Stats API documentation.
  • Dashboards
    Dashboards displays only the last value added to Company Name; Dashboards assumes that the last value is the most accurate or relevant. For more information about mapped data sources in Dashboards, see Viewing mapped data source data in DashboardsReal-time Analytics.

How do I map data sources?

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