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Analytics default license model
Viewer licenses
Viewer licenses are assigned to all VCC admin users. Viewer licenses assigned to admin users by default are for admin users only. These licenses cannot be transferred to supervisor users. Viewers licenses for supervisor users must be purchased.
Creator licenses
One Creator license is available for each account. The Creator license can be assigned to either an admin or a supervisor user; the license can be transferred between users. If you have multiple VCC accounts you will need to share the Creator license between the accounts or purchase additional Creator licenses.
Supervisor access to Analytics
Supervisors don't have access to Analytics as part of the default license model. Because Analytics offers access to all data without restriction, only admin users will have Viewer licenses assigned to them by default. You must decide whether to give supervisors access to Analytics. If so, you can purchase Viewer licenses that can be assigned to supervisors.
If you don’t want to give Analytics access to supervisors, users can share reports in other ways.
Scheduled delivery
Admin users can schedule regular delivery of dashboards containing only data that recipients should access. For more details, see Scheduling delivery of a dashboard in Using Historical Analytics.
Downloading data
Admin users can download dashboards and share them with supervisors. For more details, see Downloading data in Using Historical Analytics.
Additional Analytics licenses
To purchase additional Analytics licenses (Viewer or Creator), contact your Account Manager or Customer Success Manager.
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When you have purchased new licenses, or want to transfer existing licenses to other users, you must assign the licenses to specific users in User Admin. For information about assigning Analytics licenses, see Configuring Historical Analytics access.