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The Salesforce Lightning Dialer is an optional feature of HVS that agents can use to contact leads. Agents can only use Salesforce Lightning Dialer within the United States and Canada. If your agents are based outside the United States or Canada, HVS Powered by Vonage is an alternative solution. |
Key features of HVS Powered by Vonage
If enabled, when using Salesforce's HVS features with Vonage Contact Center, the following Vonage Contact Center features are available to your agents:
Click to dial
From the HVS workqueue or Sales Cadence record, agents can click to make a call to the associated lead. The call is initiated using ContactPad and agents can work with the call as with any other Click to dial calls. For more information about Click to dial, see Click to dial.
Log a call and disposition codes
When the agent finishes working with the call made from the HVS workqueue or Sales Cadence record, using Log a Call, the agent must set a disposition code based on the outcome of the call.
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Depending on the configuration of HVS—when using Sales Cadence Branching—and the disposition code that the agent chooses, Sales Cadence moves the lead to the next step in the cadence process.
Requirements
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| You must be using version 19.123, or later, of Vonage Contact Center in Salesforce. |
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