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Insert excerpt
_ExcerptRealTimeLegacyDeprecated
_ExcerptRealTimeLegacyDeprecated
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In Real Time, if enabled, a supervisor, with required permissions, can listen to an inbound or outbound call in progress. The supervisor can listen to the call in three different modes:

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For information about configuring and using the Supervisor Monitoring feature, see Configuring supervisor monitoringSupervisor Monitoring and Supervising a call.