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Excerpt
The Route on CRM Data applet routes a call to another applet, using data held in the ContactWorld CRM system. Use the caller's CLID or a value in an IVR slot to find a record relating to the caller in the CRM database.

Section
Column
width60%
CLID Routing
FieldOptionsDescription
Check CLIDClick

Determines whether to use the CLID to locate the CRM data. You must click either Check CLID or Check Additional Customer Field.

Click Check CLID to use the CLID.

If CLID WitheldList of available appletsThe applet that the call is routed to if the CLID is withheld.
Column
width40%

 

CLID Routing

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