When on a call, an agent can consult with another agent or , telephone number, queue or service. Alternatively, the agent can transfer the call to another agent, queue or service. For more information about consulting and transferring calls, see Consulting with a third party during a call and Transferring a call to another queue or service Working with an inbound call. When an agent clicks to consult, a list of agents, queue names, and service names appears. Alongside the agents' names, one of the following statuses appears:
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