ContactWorld from NewVoiceMedia is The NewVoiceMedia platform provides a fully-featured call center hosted on the network for call center agents. The ContactWorld NewVoiceMedia hosted solution means that you require no customer-premises equipment, so that you do not need to worry about costly systems integration or maintenance. You can configure ContactWorld NewVoiceMedia platform very easily using a web interface. Any changes take effect immediately in the live platform. ContactWorld The NewVoiceMedia platform has the following features:
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
You can use ContactWorld the NewVoiceMedia platform either as a full contact center, or for smaller specialist applications such as IVR data collection, automated questionnaires, call handlers, NGN services, and so on.
...
| Panel | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
|
...