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Check back here from the 6th of March 2017 for access to all the documentation on the features included in this releasePlease see below for the packages of each feature in NewVoiceMedia's Spring '17 Release. You can access the relevant Product Documentation by clicking the link on each feature's name.

Performing at Scale

As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our releases a number of features designed to aid configuration and system management for organizations of all sizes.


ContactWorld for SalesContactWorld for Service

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Agent Session Management
Absolute Priority

Self-Service with Salesforce







Maximizing Team Efficiency

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ContactWorld for SalesContactWorld for Service

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Intended State

Enforced Disposition Codes

Improving User Experience

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ContactWorld for SalesContactWorld for Service

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New ContactWorld Homepage Experience

Salesforce Lightning Support for Agents

Dynamic Overflow Routing





Intelligent Communications Platform

At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our hinegh level of service, we have been working on using more sophisticated tools and improving global capabilities.


ContactWorld for SalesContactWorld for Service

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Insights API





SMS