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If you use Vonage Contact Center or Vonage Contact Center products in Salesforce, you must remove any personal data from Salesforce yourself. For information about where to find this data, see Where to find personal data used by Vonage Contact Center in Salesforce. |
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- Log in to the VCC Admin Portal. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
If you are the supervisor of more than one account, select select the account that you want to access System Audit Log for, and click Select.
Vonage Contact Center appears. - Go to Audit Log (within Administration). Audit Log appears
- Go to System Audit (within Administration). System Audit appears.
- In the menu, click System Audit. System Audit appears.
- In the Right to be Forgotten section, click Right to be Forgotten. Right to be Forgotten appears.
- In Personal Identifier, type the personal data that identifies the customer to be forgotten.
Examples of personal data include:- Telephone number
- Email address
- Twitter handle
- Click Forget. A confirmation box appears.
To submit the request, type FORGET and click Confirm.
Note You are responsible for validating your customers' requests before you confirm your request.
The page refreshes and your request appears in the Pending Jobs list.
- Repeat steps 4-6 for any other formats of the same personal data. For example, if you are using a customer’s telephone number to identify the customer, you may need to enter the number in multiple formats, such as 01234556688, +44123455668 and 00441234556688, to ensure that all relevant data is anonymized or removed.
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- Log in to the VCC Admin Portal. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
If you are the supervisor of more than one account, select the account that you want to access System Audit Log for, and click Select.
Vonage Contact Center appears. - In the menu, click System Audit. System Audit Go to Audit Log (within Administration). Audit Log appears.
- In the Right to be Forgotten section, click Right to be Forgotten. Right to be Forgotten appears.
- Find the request you want to cancel in the Pending Jobs list.
- Check the status of the request—if status is New, to cancel the request, click Cancel Request. The page refreshes and the request no longer appears in the Pending Jobs list.
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