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To see other Teams users and their presences in ContactPad's address book, you need to link your agent account to a Teams user.
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You will need to relink your VCC agent account and Teams user whenever you update your Microsoft password. |
How do I link my VCC agent account with my Teams user?
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| You only need to do this once, unless you unlink your agent account and Teams user, or you change your Microsoft password. You will need to relink your VCC agent account and Teams user laterwhenever you change your Microsoft password. |
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You can link your VCC agent account in each region to a single Teams user. However, linking a Teams user to your VCC agent account in multiple regions may result in inconsistent behavior; we do not therefore support this. |
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- If your agent's presence changes in VCC, your linked Teams user's presence in Teams is updated.
- If your Teams user's presence changes in Teams, your linked VCC agent's presence is updated in VCC.
Unless your VCC administrator has changed the presence mappings, your account will use the following default mappings:
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