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Used in Creating a Dial List from a file upload, Creating a Dial List from a list view, Creating a Dial List from a report, Creating Dial Lists from a filter, Duplicating a dynamic Dial List.

Excerpt

Before you or any assigned agents can use your Dial List, you need to must complete the following tasks:

  • Assign Dial Lists to agents. By default, Connect assigns all call records in static lists to you.
  • Activate the Dial List.

You can also edit filters (where applicable), change the priority of a Dial List, set permissible call times, and edit custom fields.

For information about these tasks, see Editing a Dial List.

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