When you make or receive a call using NewVoiceMediaVonage Contact Center, if call recording is enabled and configured, NewVoiceMedia Vonage Contact Center records the call and stores the call recording in NewVoiceMediaVonage Contact Center. For information about recording calls, see Call recording. If enabled and configured, you can access call recordings (of both your own calls and calls made by other agents) from within the Salesforce task records relating to the recorded calls.
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How do I listen to a call recording using
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Vonage Contact Center in Salesforce?
To listen to a call recording, open the task record relating to the recorded call. You can access task records in the Activity History (in Salesforce Classic) or Past Activity (in Salesforce Lightning Experience) sections of the Salesforce object to which the task relates, in the Tasks tab (in Salesforce Lightning Experience) or by using a report.
When you open the task record, if you are logged in to NewVoiceMediaVonage Contact Center, the call recording plays automatically, or you can click the link to the recording in the task record.
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If you are not logged in, you must log in to NewVoiceMedia Vonage Contact Center or ContactPad first.
How do I rate call quality?
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