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Level of support icons
Supported
Unsupported
| Vonage Contact Center features in Salesforce | Salesforce Sales/Service Cloud Editions | Salesforce Features | |
|---|---|---|---|
Professional | Enterprise/ | Person Accounts | |
| Auto call recording | | | |
| Automatic callback numbers | | | |
| | | |
| Click to dial | | | |
| Data creation using the Data Connector | | | |
| Data retrieval using the Data Connector | | | |
| Personalized number presentation | | | |
| Reports and dashboards | | | |
| Salesforce Mobile App | | | |
| Scheduled callbacks | | | |
| Screen popping | | | |
| Unite (omni-channel) | | | |
| Connect | | | |
1 Requires additional API access
2 Requires adding CallEndEvent fields to layout and making them editable
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