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  1. Go to Setup in Salesforce.
  2. On the left-hand side of the Salesforce window, in the Build section, expand Customize and then Console.
  3. Click Custom Console ComponentsCustom Console Components appears.
  4. Click New.
  5. Enter the following information:

    Section


    Column
    width60%
    FieldDescriptionValue
    NameThe unique name of the button.Connect
    Button NameThe name that appears on the button.Connect
    Button Width (Pixels)The width of the button.100
    ComponentThe Visualforce page that defines the component.Visualforce Page: DiallerNavigation
    Width (Pixels)The width of the component.200
    Height (Pixels)The height of the component.185
    Fixed WidthDetermines whether the width is fixed.Selected
    Fixed HeightDetermines whether the height is fixed.Selected
    Column
    width40%
    Custom Console ComponentImage Removed


  6. Click Save.
  7. On the left-hand side of the Salesforce window, in the Build section, expand Create.
  8. Click Apps. Apps appears.
  9. Locate the app you want to add Connect to and click Edit. The app appears in edit mode.
  10. Scroll down to Choose Console Components section. Click Connect in the Available Items list, and click Add to move the component to Selected Items.
  11. Click Save.
    The new Connect component now appears in your chosen console app.
     
    Console component in Service Cloud