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Limits for static Dial Lists
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Dynamic Dial Lists created using a filter have the following limitations:
- We can support assigning a maximum of 150 agents to a single dynamic dial list.
The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.
The maximum number of calls associated with a single Dial List is 49,000. This limit does not apply when the Use Next Contact Time custom setting is enabled. For information about custom settings, see Creating or editing custom settings for Connect.
Note We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.
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