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- Log in to the VCC Admin Portal as a supervisor. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
Go to to Data Source MappingsMappings (within within Administration). Data Source Mappings appears.
Click Create New. Create Data Source Mapping appears.
Provide the following information:
Field Description Name The name used to reference the mapped data sources. Make the name meaningful as you will use the name in other areas of the product.
For example, map data sources that contain customer names to Customer Name.
Info You cannot edit Name after you have saved the mapping. Description A description of the mapping.
For example, Groups data sources that contain customer names.
Type The type of data in the data source. Type filters the Data Source Keys list to include only data sources that contain data of the chosen type.
For example, click string in the Type list to limit the data sources in Data Source Keys to data sources that contain strings.
Data Source Keys The data source or data sources that you want to map to Name.
In the Data Source Keys list, click to see the data sources that exist in your account.
Click the name of the data source to add it to the mapping.
Click x alongside the data source to remove it.
Add as many data sources as you would like to map to Name.For example, click Contact|CustomerName, Contact Name and Customer to map the data sources to Customer Name.
Note title Character limit A data source mapping can contain a maximum of 255 characters. If a data source contains more than 255 characters, only the first 255 characters will be saved. - Click Save. Now, using the example values, Customer Name includes data from Contact|CustomerName, Contact Name and Customer data sources.
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