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Use the following formula to calculate how much storage you require for Vonage Agent Summary and Vonage Call Summary records:
(((Average number of daily callsinteractions + Number of agents) * Retention period in days) * 2) KB
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| Note | ||
|---|---|---|
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TransactionsYou must add 4 MB to this total for rolling transaction logs. The package automatically deletes its oldest transaction logs, retaining only the most recent 2000. ParticipationsIf you enable Advanced Reporting and Statistics to create participation records for every agent participation, you will need 2KB storage for each Participation record. If an average of 3 agents participate in each interaction, you will need an additional 6KB for each interaction. |
Example
A Vonage Contact Center account has 50 agents (Number of agents). These agents receive 2000 inbound calls and make 500 outbound calls per day. The retention period for statistical data in Salesforce is 365 days.
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