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To make and receive calls using NewVoiceMedia in Salesforce, you must have a Salesforce API user set up and you must link NewVoiceMedia to this user. For information about linking NewVoiceMedia to a Salesforce user, see Linking NewVoiceMedia Vonage Contact Center to a Salesforce account. To access and use the NewVoiceMedia API correctly, the API user must have permissions to various objects, fields, pages and Apex classes included in the NewVoiceMedia package. The ContactWorld API user permission set includes all the permissions that the API user needs.

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Info

The ContactWorld API user permission set contains, amongst others, the following permissions:

  • API Enabled
  • Edit Tasks
    • Password Never Expires

    • Read, Create, Update, Delete, View All and Modify All permissions on all the custom objects included in the NewVoiceMedia package
    • Read/Write access to all the custom fields (both for custom and standard objects) included in the NewVoiceMedia package

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