After you install Connect, you must make Connect available to agents to use. How you make Connect available depends on whether you are using console or non-console apps in Salesforce Classic. If you are using a non-console app in Salesforce Classic, to add Connect to the non-console app, see Adding Connect to a non-console app in Salesforce Classic. If you are using a console app in Salesforce Classic, to add Connect to the console app, see Adding Connect to a console app in Salesforce Classic. If you are using an app in Salesforce Lighting Experience, see Adding Connect to Salesforce Lightning Experience apps. |