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1. Go to Setup in Salesforce.
2. On the left-hand side of the Salesforce window, in the Quick Find field, type 'Custom Settings'.
3. In the filtered list of items, click Custom Settings. Custom Settings appears.

4. Locate the item in the list with the following values:

   Label	Namespace Prefix
   Settings	NVMContactWorld

   To the left of the item, click Manage. The default or existing settings appear.

5. Click Edit.
6. In the ContactWorld URL field ensure that the URL is https://***.newvoicemedia.com/, replacing *** with the correct subdomain for your region:

   Insert excerpt
   _ExcerptVCCRegions _ExcerptVCCRegions nopanel true

7. Ensure that you have the values in the ContactWorld Account Key and ContactWorld API Authentication Token fields. If these settings are empty, generate an API authentication token and use your token and key values in the ContactWorld Account Key and ContactWorld API Authentication Token fields. For information about generating an API authentication token, see Getting your account key and API authentication token.

8. Click Save.

Review your Remote Site settings in Salesforce

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