NewVoiceMedia Vonage Contact Center can send both visual and audible notifications to your browser to alert you to incoming, missed, or priority calls. Notifications are especially useful if your phone is on silent, or if ContactPad is not currently visible on your desktop.
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Visual notifications
The first time NewVoiceMedia Vonage Contact Center tries to send you a visual browser notification, your browser will ask you to allow notifications. Click to allow notifications.
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When you are assigned an inbound call and your phone begins to ring, if enabled for your account, NewVoiceMedia Vonage Contact Center sends an incoming call notification to your browser.
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Notifications of subsequent incoming calls appear in addition to the missed call notification. If you miss any of these calls, you do not receive additional missed call notifications. |
Priority calls
When NewVoiceMedia Vonage Contact Center routes a call to your personal queue, NewVoiceMedia Vonage Contact Center sends a priority call notification to your browser. For information about personal queues, see Personal queues. If priority call handling is enabled for your account, you will also receive a priority call notification when a priority call is routed to the applicable virtual queue. For information about priority calls, see Priority call handling.
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If you do not hear the chime, your browser may have blocked web audio from playing automatically. To enable audible notifications in your browser, in your browser's settings, add *.newvoicemedia.com to the list of sites that are allowed to play sound. Refer to your browser's help for information about how to do this.
Supported browsers
NewVoiceMedia Vonage Contact Center browser notifications are enabled for the following browsers:
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