Firewall configuration
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SFTP access to call recordings requires TCP port 22. From October 1, 2023, SFTP access will require TCP port 44044.
Inbound
All inbound traffic requires access to destination TCP port 443 (HTTPS) on our servers to establish a connection. Responses are sent to a range of ephemeral ports.
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- Using wildcard domains:
- *.vonage.com
- *.cc.vonage.com
- *.newvoicemedia.com
- *.api.newvoicemedia.com
- *.contact-world.net
- api.amplitude.com
- bam.nr-data.net
- js-agent.newrelic.com
- *.nexmo.com
Using fully qualified domain names (FQDN):
WalkMe traffic
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Add the URL addresses specified in the following page to any existing firewall permissions: https://experienceleague.adobe.com/docs/analytics/technotes/ip-addresses.html?lang=en
You must also add the IP addresses specified in the following sections to your allowlist:
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Webhooks API traffic
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Using IP allowlisting
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If your firewall does not support URL/DNS allowlisting, add the following IP addresses for your region to any existing firewall permissions:
--Amazon Web Services (AWS)
Most of VCC uses Amazon Web Services (AWS).
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| VCC region | AWS region ID | AWS region name |
|---|---|---|
| EMEA | ||
| eu-central-1 | Frankfurt | |
| eu-west-2 | London | |
| NAM | ||
| us-east-1 | North Virginia | |
| us-west-2 | Oregon | |
| APAC | ||
| ap-southeast-1 | Singapore | |
| ap-southeast-2 | Sydney | |
--Adobe Analytics
Add the IP addresses specified in the following page to any existing firewall permissions: https://experienceleague.adobe.com/docs/analytics/technotes/ip-addresses.html?lang=en
--Amplitude
Add the IP addresses specified in the following page to any existing firewall permissions:
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--Webhooks API traffic
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