Firewall configuration
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| You must read this entire section to ensure that you configure your firewall correctly. |
We recommend adding the appropriate URLs and IP addresses to any firewall rules that restrict employee access, and we request that you treat Vonage Contact Center as a business critical application. By this, we mean optimizing and prioritizing IP traffic to Vonage Contact Center over other non-critical traffic. This is to ensure real-time responses to agent requests (call steering buttons, call transfers, hold requests, and so on).
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Add the following URLs to your allowlist:
- *.newvoicemedia.com
- *.api.newvoicemedia.com
- *.contact-world.net
- api.amplitude.com
- bam.nr-data.net
- js-agent.newrelic.com
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| Outbound IP addresses are used for standard web access, for example, agents and supervisors accessing Vonage Contact Center applications. All customers will need to allow this. |
If your firewall does not support URL/DNS allowlisting, add the following IP addresses for your region to any existing firewall permissions:
| VCC Region | IP addresses (outbound) |
|---|---|
| EMEA | 194.140.251.0/24 194.140.252.0/24 35.178.30.136 3.11.193.198 3.126.22.243 3.121.175.40 |
| USA | 107.23.216.122 18.208.11.69 54.176.97.247 54.176.165.234 |
| APAC | 13.236.101.83 13.55.214.98 52.74.111.52 52.77.102.86 |
--Amazon Web Services (AWS)
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There might be multiple AWS regions associated with your VCC region:
| VCC region | AWS Region ID | AWS Region Name |
|---|---|---|
| EMEA | ||
| eu-central-1 | Frankfurt | |
| eu-west-1 | Dublin | |
| eu-west-2 | London | |
| USA | ||
| us-east-1 | North Virginia | |
| us-west-1 | North California | |
| us-west-2 | Oregon | |
| APAC | ||
| ap-southeast-1 | Singapore | |
| ap-southeast-2 | Sydney | |
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- http://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips. Note that this list of addresses is subject to change
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| The IP addresses are all inbound addresses. |
NewRelic
Add this range of IP addresses—162.247.240.0/22—to any existing firewall permissions:.
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| The IP addresses are all inbound addresses. |
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