...
| Info |
|---|
|
| Insert excerpt |
|---|
| _ExcerptAvailableWithAddOn |
|---|
| _ExcerptAvailableWithAddOn |
|---|
| nopanel | true |
|---|
|
|
| Note |
|---|
|
Sending meeting invitations using SMS will soon be deprecated. Instead, agents will have to send meeting invitations using email or by copying the meeting link and sending them in an alternative way. |
Visual Engagement enables agents to interact with their contacts visually. Using Visual Engagement, agents can escalate interactions from phone calls, cases, or emails to video interactions. Using video interactions, agents can help contacts in a new way, either by sharing their own screen or viewing the contact's shared screen. Visual Engagement is fully integrated within Vonage Contact Center (VCC) and therefore provides a unified experience for the contacts.
...