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The GET /interactions/{guid} endpoint enables you to retrieve a specific interaction by specifying its unique identifier. The endpoint returns a specific interaction. The endpoint returns only the interactions that contain interaction content.

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Authorization scopes supported:

Parameters

The endpoint accepts the following path parameters:

guid

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• guid. The unique identifier of the interaction.
• start. The interaction start date.
• connectFrom. The address of the party that initiated the interaction. For a phone call connectFrom is their phone number.
• connectTo. The address of the party that was being contacted within the interaction. For a phone call connectTo is their phone number.
• direction. The direction of the interaction. Can be:
  • inbound. Interaction was initiated by a customer to interact with a VCC agent
  • outbound. Interaction was initiated by a VCC agent to interact with a customer
• handlingAgents. A JSON array with identifiers of the agents involved in the interaction.
  • id. The unique identifier of each handling agent.
• content. A JSON array with content attached to this interaction. 
  • contentKey. The key of the content type you can retrieve from a given interaction using the GET ‘/interactions/{guid}/content/{contentKey}’ endpoint.
  • type. The type of the content. Supported types are:
    • callRecording
    • screenRecording
    • voicemail
    • transcript
    • chatTranscript
    • categorizationResult
    • attachment
    • ivrAudioRecording
    • videoRecording
  • contentType. The media type of the interaction content such as audio/wav or application/json.
  • contentLength. The length of the content expressed in bytes.
  • owningAgent. The identifier of the agent that owns the content. Returned only for some types of content —  where type is voicemail.
    • id. The unique identifier of the owning agent.
  • owningInteractionPlan. The identifier of the interaction plan that was used to create the content. Returned only for some types of content —  where type is ivrAudioRecording.
    • id. The unique identifier of the interaction plan.
  • lastModified. The date/time (in UTC) that the interaction content was last modified.

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