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FAQs
Why can't I see Analytics in the Vonage Contact Center (VCC) admin portal menu?
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This message may appear for one of the following reasons:
You are accessing Analytics in private browsing (or incognito) mode. You cannot use Analytics in private mode; you must be logged in to VCC and use your browser in normal mode.
You are not using a supported browser. For supported browsers and their versions, see the Tips section later in this page.
You need to clear your browsing history, including cached data and cookies. When you have done so, log back in to VCC.
Your browser is blocking required cookies. Check your settings and any add-ons that might be blocking cookies.
If using a VPN, you have lost your VPN connection.
Tips
Browsers
Supported browsers
Looker supports the current and previous major releases of the following browsers:
Chrome
Firefox
Edge
Safari
Each time a new browser version is released, Looker supports the newest version and stops supporting the third most recent version.
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