Firewall configuration
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We recommend adding the appropriate URLs and IP addresses to any firewall rules that restrict employee access, and we request that you treat Vonage Contact Center as a business-critical application. By this, we mean optimizing and prioritizing IP traffic to Vonage Contact Center over other non-critical traffic. This is to ensure real-time responses to agent requests are processed in a timely and efficient manner (call steering buttons, call transfers, hold requests, and so on).
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If your firewall does not support URL/DNS allowlisting, add the following IP addresses for your region to any existing firewall permissions:
--Amazon Web Services (AWS)
Most of VCC uses Amazon Web Services (AWS).
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