When an agent is using ContactPad with WebRTC and VCC attempts to deliver an interaction to them, interactions are automatically rejected in the following situations:
- Agent's browser does not have permission to use their microphone
- No WebRTC connection available
Using dashboards in Real-time Analytics, you can display how many times calls are automatically rejected in these situations.
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How do I display automatically rejected WebRTC interactions in a Real-time Analytics dashboard?
You can configure the following widgets to automatically rejected interactions:
Big Number
Configure Big Number widgets to display:
- The number of times a WebRTC interaction was automatically rejected because the agent's browser didn't have permission to their microphone. Use the Device Unreachable metric.
- The number of times a WebRTC interaction was automatically rejected because there was no WebRTC connection available. Use the Connection Unavailable metric.
List
Configure List widgets to display Device Unreachable and Connection Unavailable metrics.