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The list of Operators depends on the type of the selected Data Sourcesource. For example, numerical types will allow the Is Greater Thangreater than and Is Less Thanless than operators, whereas string types will not. |
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| Field | Options | Description |
|---|---|---|
| Data Sourcesource | List of available Data Sourcesdata sources | The Data Sourcesource list typically contains the properties returned from all the Data Connectors in the current call plan and any available IVR Slots. For example, if the call plan has a Data Connector configured to fetch a Salesforce record, the list contains entries for all the Salesforce object fields. You must configure the call plan such that the Data Connector applet appears earlier in the call plan than the Data Router applet—this ensures that the selected Data Sourcesource is populated with data before the Data Router is executed. |
| Operator | Equals | Call is routed to the selected applet if the value of the selected Data Sourcesource matches the Comparison Valuevalue. For string data sources, the comparison is case insensitive. |
| Not Equalsequals | Call is routed to the selected applet if the value of the selected Data Sourcesource does not match the Comparison Valuevalue. For string data sources, the comparison is case insensitive. | |
| Contains | Call is routed to the selected applet if the value of the selected Data Sourcesource contains the Comparison Valuevalue. The comparison is case insensitive. Contains is only available for string data sources. | |
| Does not contain | Is NullCall is routed to the selected applet if the value of the selected Data source does not contain the Comparison value. The comparison is case insensitive. Does not contain is only available for string data sources. | |
Is null | Call is routed to the selected applet if the value of the selected Data Sourcesource is null. Is Nullnull is only available for string data sources. | |
| Is Not Nullnot null | Call is routed to the selected applet if the value of the selected Data Sourcesource is not null. Is Not Nullnot null is only available for string data sources. | |
Starts Withwith | Call is routed to the selected applet if the value of the selected Data Sourcesource starts with the Comparison Valuevalue. The comparison is case insensitive. Starts Withwith is only available for string data sources. | |
Is Greater Thangreater than | Call is routed to the selected applet if the value of the selected Data Sourcesource is greater than the Comparison Valuevalue. Is Greater Thangreater than is only available for numeric data sources. | |
| Is Greater Than Or Equal Togreater than or equal to | Call is routed to the selected applet if the value of the selected Data Sourcesource is greater than or equal to the Comparison Valuevalue. Is Greater Than Or Equal Togreater than or equal to is only available for numeric data sources. | |
Is Less Thanless than | Call is routed to the selected applet if the value of the selected Data Sourcesource is less than the Comparison Valuevalue. Is Less Thanless than is only available for numeric data sources. | |
| Is Less Than Or Equal Toless than or equal to | Call is routed to the selected applet if the value of the selected Data Sourcesource is less than or equal to the Comparison Valuevalue. Is Less Than Or Equal Toless than or equal to is only available for numeric data sources. | |
Is or Is Beforeis before | Call is routed to the selected applet if the time portion of the value of the selected Data Sourcesource is equal to or before the time portion in the Comparison Valuevalue. Is or Is Beforeis before is only available for time data sources. | |
Is or Is Afteris after | Call is routed to the selected applet if the time portion of the value of the selected Data Sourcesource is equal to or after the time portion in the Comparison Valuevalue. Is or Is Afteris after is only available for time data sources. | |
| Comparison Typetype | Fixed Valuevalue | Fixed Valuevalue indicates that you must specify a literal value for the Comparison Valuevalue. |
| IVR Storage Namestorage name | IVR Storage Namestorage name indicates that Comparison Value value is the value of the data held in an IVR Slot. | |
| Comparison Valuevalue | Text or list of available IVR slots | If the Comparison Typetype is configured to Fixed Valuevalue, you must specify a literal value for the rule. If the Comparison Typetype is configured to IVR Storage Namestorage name, you must selectthe name of the IVR Slot containing the value. |
| Route To Appletto applet | List of available applets | The applet that the call is routed to if the rule matches. |
| If rule does not match, route to | List of available applets | The applet that the call is routed to if no rules match. |
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