To use certain ContactWorld Vonage Contact Center (VCC) features in Salesforce, you must configure some custom settings. These features are optional, and include customization of the Log a Call area, enforced disposition codes, and automation of callback numbers for Click to dial.
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| If you need to configure any custom settings to enable the optional feature, you are directed to this page with further instructions. |
To prepare ContactWorld VCC for any of the optional features in Salesforce, perform the following steps:
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