Date of release
...
| Excerpt | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
Dial List Locking Improvements (Enhancement)
| Warning |
|---|
Your System Admin must complete some manual steps to enable this change. For information about these steps, see Upgrading to latest version of Connect. |
...
This package completes a data migration process to move away from a Master-Detail relationship between Dial List Agent and Dial List to prevent unnecessary locking issues that may affect larger customers. Customers will be provided with manual steps to perform following this upgrade. For more information, see Upgrading to latest version of Connect.
When creating a Dial List, specify the phone fields the Progressive Dialler will automatically dial (Enhancement)
...
The change to Dial List creation affects both NewVoiceMedia Vonage Contact Center for Sales Select & Premium
...
There is no longer any need to configure the picklist dependencies between the NVMConnectVCCConnect__DialList.NVMConnectVCCConnect__Type__c field and NVMConnectand VCCConnect__DialList.NVMConnectVCCConnect__Primary_Phone_Field__c amd NVMConnectamd VCCConnect__DialList.NVMConnectVCCConnect__Secondary_Phone_Field__c.
...
In Sales Cloud and the Service Cloud console the Connect component has been updated inline with the current NewVoiceMedia Vonage Contact Center branding.
Stop button user experience
...
This functionality must now be enabled for your NewVoiceMedia Vonage Contact Center account. Please speak to NewVoiceMedia Vonage Contact Center to enable this feature.
Custom Settings Flags
...