If your Vonage Contact Center (VCC) account uses WebRTC technology, agents don't need a physical telephone to use ContactPad. Instead an agent can use their usual computer or device to make and receive calls. To do so, WebRTC must be enabled for the agent's VCC account and the agent's individual account and ContactPad.
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If ContactPad loses connection with Vonage's WebRTC and if enabled for your account, Vonage will automatically connect ContactPad to a backup WebRTC provider to restore service. As long as the backup provider is not blocked by your firewall, the switch from Vonage's WebRTC to the other provider will occur seamlessly. For information about configuring your firewall to allow WebRTC traffic, see Firewall configuration in Technical prerequisites.
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