Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages: This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative. This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative. After the retirement date the functionality will either cease working entirely, or become completely unsupported.Intent to deprecate
Deprecated
Retired
VCC release schedule
Spring: between March and April
Summer: between July and August
Winter: between October and November
The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020.
Features
Feature | Intent to deprecate | Deprecated | End of life |
---|---|---|---|
Agent PINs | |||
Winter ‘21 | |||
Spring '21 (projected) | |||
Download call recordings (SFTP) | Spring '21 (projected) | Pending | |
Spring ‘21 (projected) | |||
Microsoft Internet Explorer 11 | January 1st, 2021 | N/A | |
Pending | |||
Winter '21 | Second half of 2021 | ||
CRM Call Connect Router applet | Winter '21 | ||
CRM Take Message applet | Winter '21 | ||
CRM Send SMS applet | Winter '21 |
Salesforce Packages
Package | Supported | Deprecated | End of Life |
---|---|---|---|
18.232 or higher | 18.231 or lower (will end of life Spring '21) | Pending | |
16.118.1 or higher | 16.118 or lower (will end of life Spring '21) | Pending | |
2.45 or higher | 2.44 or lower (will end of life Spring '21) | Pending |