If you are using ContactWorld in Salesforce, ContactWorld matches inbound callers with phone numbers held in Salesforce records. To ensure the best chances of finding a match, you must standardize phone numbers within Salesforce.
The recommended format for all telephone numbers is E.164. This format is internationally recognized and is country independent. For information about E.164 format, see Telephone number format. By default, ContactWorld presents phone numbers to Salesforce in E.164 format.
When agents with North American (US and Canada) locales type phone numbers into Salesforce records, Salesforce reformats ten- and eleven-digit numbers that start with 1. For more information, see Salesforce help. To deal with this, ContactWorld presents the numbers in both national and international formats regardless of account settings. ContactWorld can then match North American caller's numbers to their national format number even if the account is set to match on international numbers.
You can set your number display format in your system settings in ContactWorld. For information on system settings, see Editing System Settings.
E.164 format
E.164 defines a format for international telephone numbers. Numbers are usually prefixed with the plus sign (+), include the international country calling code and are limited to a maximum of 15 digits. Phone numbers include: Country UK 02072068888 +442072068888 Australia 0285993444 +61285993444 US 6463624888 +16463624888 Belgium 027933835 +3227933835 Ireland 015530073 +35315530073 Finland 0974790184 +358974790184 Norway 21953282 +4721953282 France 0170377180 +33170377180 Austria 01253010376 +431253010376 Netherlands 0207085097 +31207085097 Sweden 0850513830 +46850513830 Luxembourg 27860726 +35227860726 Denmark 32729282 +4532729282 Poland 221288260 +48221288260Example telephone numbers in national and E.164 format
National format International format