Date of release
Summary
Multi Rep Dial Lists (Bug Fix)
This feature must be enabled by NewVoiceMedia.
Availability
NewVoiceMedia for Sales Premium
Agent changes
Fixes an error where a dial list refresh performed in the background as an Apex Job would only succeed once and subsequent attempts would fail. This was caused by the data that kept track of the refresh for the agent not being reset at the end of the refresh. This is now always reset when the Apex Job completes allowing subsequent refreshes to be queued.
Supervisor changes
Fixes an error introduced in 18.210 that prevented a supervisor from editing the filter criteria for a Multi Rep Dial List. This task can now be carried out as normal.