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Disposition codes describe the outcome of an interaction. The following list contains examples of possible disposition codes:

  • No answer
  • Sent documentation
  • Call again in 7 days
  • Wrong number

You can use disposition codes in various ways, such as reporting on agent or team activity, or ensuring that any further action relating to the interaction is taken.

For information about configuring disposition codes, see Configuring disposition codes for NewVoiceMedia in Salesforce.

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