If your Vonage Contact Center account is enabled to use Screen Recording, you can record the screen or screens during calls for enabled agents.
We support using screen recording only:
- When using the Screen Recording for Vonage CC extension in Google Chrome™
- In the most recent version of Chrome for Windows and Mac OS X
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Setting up Screen Recording for ContactPad
To use Screen Recording, you must add the Screen Recording for Vonage CC extension to your Chrome browser. The extension can automatically record up to two screens for each agent during a call.
To add the extension to your browser, go to the Chrome Web Store.
Click to add the extension to Chrome. If prompted, click to confirm that you want to add the extension.
Sharing your screen with the extension
To use the Screen Recording extension, you must firstly log in to ContactPad. Before you log in to ContactPad, or if you close the ContactPad window, the extension is unavailable to record.
To enable the extension to record your screen during a call, you must share up to two screens. To share one or more screens, perform the following steps:
1. Click the extension’s icon in Chrome’s address bar. The extension appears. If you are not logged in to ContactPad, the extension requests that you log in.
Optional settings
Auto-prompt
Click to select the Auto-Prompt check box so that the extension will prompt you to share your screen or screens (depending on your previous preference) whenever you log in to ContactPad, or reopen ContactPad. The extension prompts you every 30 seconds until you share a screen.
One or two screens?
Click one screen or two screens in the drop-down list to share one or two screens.
2. Click Share Screen.
A Share your entire screen dialog box appears.
3. In Share your entire screen, click the first screen you want to share and click Share Screen.
A Screen recording for Vonage CC is sharing your screen notification appears.
Optionally, click Hide to hide the notification.
4. If you selected to share two screens, the dialog box remains visible. Repeat step 3, clicking the second screen you want to share. A second notification appears.
Now, whenever you make or receive a call, the extension will record your screen or screens. A red dot will appear on the extension’s icon while the extension is recording.
At the end of a call, recording finishes when your status changes to Ready. The recording is uploaded and appears in Interaction Content Search after a few minutes. For information about accessing and viewing screen recordings, see Interaction Content.
Stop sharing your screen
If you no longer want the extension to record your screen during calls or if you want to change which screen or screens to share, you must stop sharing; while sharing, the Share Screen button and the one screen or two screen list are shaded.
To stop sharing, click Stop sharing in the Screen recording for Vonage CC is sharing your screen notification.