Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 7 Current »

If Unite is enabled and configured, Salesforce creates cases corresponding to messages from various sources: email, social media including Twitter and Facebook, SMS, and so on. When a new case arrives in Salesforce, if the case is assigned to you, the case pops in Service Cloud. You can interact with the case in various ways.

In this section

  • No labels
Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.